Customer Service

At Kanchi, customer satisfaction is our priority. Whether you have questions about products, need help with an order, or require support, assistance is always available.

How to Contact Us

For any inquiries, please reach out through the following channels:

Email: info@thekanchi.com
Phone: +1 (339) 526 2444
Support Hours: Monday - Friday 9:00 AM - 5:00 PM ET

All inquiries are responded to within 24 business hours.

Order Support

For help with an existing order, please include the order number and relevant details when reaching out. This ensures faster assistance.

Shipping & Delivery

Orders are processed and shipped within 3-5 business days. Estimated delivery times vary based on location and selected shipping method. For complete details, visit the Shipping Policy.

If there are any delays or issues with delivery, assistance is available to help resolve the matter.

Product Inquiries & Assistance

For questions about product materials, care instructions, or availability, assistance is available. Recommendations are also provided to help find the perfect product.

Payments & Refunds

Secure payments are accepted through various payment providers. If any issues arise during payment processing or if a refund is needed, support is available. Refunds are processed within 5-7 business days after the return is received and inspected. For complete details, visit the Refund Policy.

Frequently Asked Questions (FAQs)

For quick answers to common questions, visit the FAQ Page.

Feedback & Complaints

Feedback is always welcome! If there are any suggestions for improvement or concerns regarding an order or service, they will be addressed promptly.

Providing a smooth shopping experience is important. If there are any questions or concerns, don’t hesitate to reach out. Thank you for choosing Kanchi!