Terms & Conditions

The domain www.thekanchi.com is owned and operated by Kanchi. Throughout these Terms and Conditions, “you” or “user” refers to any legal or natural person who accesses our website, browses, or makes a purchase. The terms “we,” “us,” or “Kanchi” refer to the company. By using our website or making a purchase, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and Return Policy.

General Use

Users must be at least 18 years old to make a purchase on our website. If you are under 18, you must have parental consent to use our services. We reserve the right to refuse service, terminate accounts, or cancel orders if we believe that false or incomplete information has been provided, or if there is any suspicion of fraudulent activity.

Communication

By using our website or contacting us via email, phone, or any other communication channel, you consent to receive communications from us, including order updates, promotional messages, and service-related notifications. You may opt out of marketing communications at any time.

Intellectual Property

All content on this website, including text, images, graphics, logos, and product descriptions, is the property of Kanchi and is protected under copyright and trademark laws. Users are not permitted to copy, reproduce, or distribute any content from this website without prior written consent. Any unauthorized use of our intellectual property may result in legal action.

Product Information & Availability

We strive to provide accurate product descriptions and images, but as our products are handcrafted, variations in color, texture, and design may occur. These variations do not constitute defects. If you believe the product received is significantly different from its description, please contact us within 48 hours of delivery.

Product availability is subject to change without prior notice. If an item you ordered is out of stock or unavailable, we will notify you and issue a refund or provide an alternative solution. We reserve the right to discontinue or modify products at any time.

Pricing & Payment

All prices listed on our website are final and non-negotiable. Prices are displayed in USD and are subject to change without prior notice. We strive to maintain accurate pricing, but in the case of a pricing error, we reserve the right to cancel the order and issue a refund.

We accept payments via secure third-party payment processors. By completing a purchase, you agree to abide by the terms and conditions of these payment providers. We are not responsible for any payment failures, authorization issues, or declined transactions due to bank restrictions.

Shipping & Delivery

We currently ship only within the United States. Orders are processed within 5 business days and delivered within the estimated timeframe specified in our Shipping Policy. While we make every effort to ensure timely delivery, delays may occur due to external factors beyond our control, such as weather conditions or carrier disruptions.

It is the customer’s responsibility to provide an accurate shipping address. If an incorrect address is provided, we are not responsible for undelivered orders, lost shipments, or additional shipping costs incurred due to address errors.

Returns & Refunds

Returns are accepted within 10 business days from the date of receiving your order. Items must be returned in their original packaging and unused condition. Customers are responsible for return shipping costs unless the return is due to an error on our part. Refunds will be processed once the returned item is received and inspected. Full details are available in our Return Policy.

Limitation of Liability

Kanchi is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services. We do not guarantee that our website will be error-free or uninterrupted. Users assume full responsibility for any risks associated with the use of our website.

Indemnification

By using our website, you agree to indemnify and hold Kanchi and its affiliates, employees, and partners harmless from any claims, damages, or liabilities arising from your use of our website, violation of these Terms and Conditions, or infringement of any third-party rights.

Termination of Services

We reserve the right to suspend or terminate your access to our website or services at any time, without prior notice, if we suspect fraudulent activity, misuse of our services, or a violation of these Terms and Conditions. In the event of termination, any outstanding payments owed to us will remain due.

Force Majeure

We shall not be held liable for any failure to perform our obligations due to circumstances beyond our control, including but not limited to natural disasters, government actions, labor strikes, or disruptions in supply chains.

Changes to Terms & Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be reflected on this page, and it is your responsibility to review them periodically. Continued use of our website constitutes acceptance of any updates to these terms.

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@thekanchi.com.

Thank you for shopping with Kanchi. We appreciate your support!