Frequently asked questions.
Below are answers to common questions about our brand, products, ordering process, and care instructions. If your question is not listed here, feel free to contact us via email at info@thekanchi.com.
About Kanchi
1. What is Kanchi?
Kanchi is a brand dedicated to bringing exquisite handcrafted products that celebrate artistry, craftsmanship, and tradition. Each piece is thoughtfully designed and carefully made, reflecting a deep appreciation for heritage and quality.
2. When did Kanchi start?
Kanchi was founded in 2024 by Sujatha Gangadharan with a vision to provide timeless handcrafted products that blend traditional techniques with modern aesthetics.
3. Do you take custom orders?
Yes! We accept custom orders for personalized designs, special requests, or bulk orders. If you're interested in a custom piece, please reach out via email at info@thekanchi.com or use the form on our Contact Page to discuss your requirements.
Product Information
4. What materials are used in your products?
Currently, all of our products are wooden handicrafts. Each piece is handcrafted with expert craftsmanship and attention to detail.
5. Are you planning to introduce more types of handicrafts?
Yes! While we are starting with wooden products, we plan to expand into other handicrafts made from different materials, including textile, metal, ceramics, and more. Stay connected with us to be the first to know about new collections.
6. Where are your products made?
The inspiration and designs for our products are created by Sujatha, and the intricate craftsmanship is carried out in India. Every piece is made with dedication, blending traditional techniques with contemporary aesthetics to bring high-quality handmade products to your home.
Care & Maintenance
7. How should I take care of wooden products?
Since all of our current products are wooden handicrafts, proper maintenance is essential to ensure their longevity:
Avoid exposing wood to direct heat and sunlight.
Maintain consistent humidity in the space to prevent excessive expansion and contraction of wooden pieces and joints.
Wipe up spills immediately with a clean, dry cloth.
Keep rough and sharp objects away from wood surfaces.
Apply protective pads to the undersides of items displayed on wood surfaces, including those with rubber feet or bumpers.
8. How should I clean wooden products?
Dust wood frequently with a soft, slightly damp lint-free cloth, and then wipe dry.
Avoid using abrasives, harsh chemicals, or aerosol-powered cleaners on finishes and veneers.
Ordering & Processing
9. How do I place an order?
Browse our collection, select the items you love, and add them to your cart. Proceed to checkout, enter your details, and complete the payment to confirm your order.
10. Can I modify or cancel my order?
Orders cannot be modified once placed. However, cancellations are possible if the order has not been processed for shipping. Please contact us as soon as possible if you need to cancel your order.
11. How do I track my order?
Once your order has been shipped, you will receive a tracking link via email. This link will provide real-time updates on the delivery status of your package.
12. How long will it take to receive my order?
Orders are typically processed within 3-5 business days, and standard shipping takes 4 to 7 business days. While we aim for timely delivery, unforeseen delays may occur due to external factors.
13. What if an item I want is out of stock?
If an item is out of stock, you can provide your contact details, and we will notify you when it becomes available again.
Shipping & Delivery
14. Where do you ship?
We currently ship exclusively within the United States (excluding Alaska and Hawaii). Please note that we do not deliver to P.O. boxes. For full details, please refer to our Shipping Policy.
15. Are there any shipping fees?
Great news! We offer free shipping on all orders within the United States (excluding Alaska and Hawaii). Enjoy a seamless shopping experience with no extra shipping fees.
16. What happens if I enter the wrong shipping address?
Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is entered, please contact us immediately. Once the order has been shipped, we are unable to make changes.
17. What should I do if my order is delayed?
If your order has not arrived within the expected time frame, check your tracking details. If further assistance is needed, contact us via email.
Returns & Exchanges
18. What if an item arrives damaged?
We take great care in packaging our products. However, if your order arrives damaged, please contact us within 48 hours of receiving the package with a reference picture and your order number. We will assist you in resolving the issue.
19. What is your return policy?
Returns are accepted within 10 business days of receiving your order. Items must be in their original condition and packaging. Please refer to our Return Policy for full details.
20. Who covers the return shipping costs?
Customers are responsible for return shipping costs unless the return is due to an error on our part or a damaged product. In such cases, we will reimburse the shipping fee.
21. How long does it take to process a refund?
Refunds are processed within 5-7 business days after the returned item is received and inspected. The amount will be credited to the original payment method.
22. Can I exchange an item?
Exchanges are possible for the same item if it is available. If the item is out of stock, a refund or store credit will be issued.
Payments & Pricing
23. What payment methods do you accept?
We process payments securely through Squarespace Payments and accept all major credit cards, debit cards, and other available options at checkout.
24. Are the prices listed final?
Yes, all prices listed on our website are final and non-negotiable.
25. Will I be charged additional taxes or fees?
The final price at checkout includes all applicable taxes. There are no hidden fees.
Other
26. What is your privacy policy?
We value your privacy and are committed to protecting your personal data. We follow strict procedures to safeguard your information and use it responsibly for order processing, customer communication, and service improvements. For full details, please refer to our Privacy Policy.
27. How can I provide feedback?
We love hearing from our customers! If you’d like to share feedback or suggestions, feel free to reach out via email at info@thekanchi.com.